Frequently Asked Questions

How does the configuration process work?

Choose your style, length, fur, and size in the configurator, then submit your order request. The atelier reviews each request and replies within 48 hours to confirm availability and provide payment instructions. Once your 50% deposit is received, your coat enters production. You will be notified by email at each stage.

How long does production take?

Approximately 2 to 3 weeks from confirmed order and received deposit, depending on the piece. Once production is complete, the garment is inspected, prepared, and dispatched — see the Shipping policy for transit times to your region.

How does payment work?

A 50% deposit confirms your order; the remaining 50% is due once your garment is complete, before dispatch. International payments are processed via Wise, with invoicing in your local currency where possible. South African customers can pay via EFT to our local business account. See the Payment policy for full details.

What if my proportions fall outside standard sizing?

We strongly recommend completing the Height and Arm Length fields at checkout. During production, your measurements are used to generate a virtual body simulation that helps us position hems, cuffs, and proportions precisely where they should fall on your frame.

Can I collect from Alwyn Studio directly?

Yes — collection from the Alwyn Studio atelier in Wellington is available by appointment. South African customers will see this option directly in the configurator. If you are outside South Africa but would like to collect in person, please mention this in the 'Notes · Custom Requests' field when submitting your order request.

Are your coats made from real fur?

No. Every Alwyn Studio coat is crafted from high-quality faux fur. Selected styles feature genuine leather collar detailing, which is indicated in the materials description for each coat in the configurator.

How do I clean my coat?

A comprehensive care guide tailored to your garment is included in your order confirmation email. Please reach out at any time if you have specific questions about cleaning, storage, or upkeep, and we will gladly advise.

Do you offer repairs?

Yes — please get in touch and we will do our best to help. Whether we can take on a repair depends on the condition of the coat, the scope of the work required, and the materials involved. We can repair both faux fur and real fur garments. Send photos and a brief description of the issue via the contact form or WhatsApp +27 69 059 2904 and we will advise.

Can I supply my own fabric or request a custom design?

Yes, provided the request aligns with the general aesthetic of the brand.

For custom designs, we begin with a consultation. Based on the brief, we will work out a quote and email it through to you. Custom commissions include a bespoke design fee, and full payment is required at the time of order confirmation rather than the usual 50% deposit.

If you would like to supply your own fabric, please note that delivery must arrive within a reasonable timeframe agreed in advance. Production slots are reserved ahead of time, and significant delays to incoming fabric will push your order to the back of the queue. We also prefer working with specific types of fur and backings — we will discuss this with you during the consultation.

Do you make womenswear?

Alwyn Studio currently produces coats cut to a menswear silhouette. Anyone is welcome to order; we offer personal sizing assistance via WhatsApp to help find the right fit on any frame. A womenswear collection is planned for future seasons.