Payment

When you submit an order request through the configurator, no payment is taken. Each request is first reviewed by the atelier and we respond within 48 hours to confirm availability, walk through any details, and provide payment instructions.

50% Deposit to Confirm Your Order

A 50% deposit confirms your order and reserves your place in our production schedule. Payment details are included in the order confirmation email once your order request has been reviewed and approved. Production will only commence once proof of payment has been received.

As each piece is made specifically for you, the 50% deposit is non-refundable once production has commenced.

International Payments — Wise

Customers outside South Africa pay via Wise (formerly TransferWise), a regulated international money transfer service. Wise allows you to pay in your local currency (USD, GBP, EUR, AUD, and others) at competitive mid-market exchange rates with full transparency on any conversion fees.

Following your confirmation email, you will receive either a Wise payment link or our Wise account details. Payment can be completed in a few minutes via card or bank transfer, and funds reach us directly with full traceability.

South African Payments — EFT

South African customers can pay via Electronic Funds Transfer (EFT) from any local bank account to our South African business bank account. Bank details are included in the order confirmation email. Please use your order reference number as the payment reference so we can match the payment to your order without delay.

Final Balance Before Dispatch

The remaining 50% is due once your garment is complete, before it is dispatched. You will receive a separate notification when your piece is ready, along with payment instructions for the balance. Your order is prepared for shipping and dispatched once the balance payment has cleared.

What's Included

The price displayed in the configurator includes the garment, duties, taxes and complimentary worldwide shipping.

Payment Security

Alwyn Studio (Pty) Ltd does not store or process card details directly. All international payments are handled by Wise, which is regulated by financial authorities in multiple jurisdictions. South African EFT payments are settled through standard local banking infrastructure.