Shipping Policy

Each Alwyn Studio piece is made to order and handcrafted in our atelier in Wellington, South Africa. We ship worldwide to over 100 countries.

Production Timeline

From the time your order is confirmed and the deposit payment is received, please allow approximately 2 to 3 weeks for production, depending on the piece. Once your garment is complete, it is carefully inspected, prepared, and dispatched. You will receive an email notification when your order leaves the atelier.

Shipping Regions and Transit Times

Estimated transit times, once dispatched, are as follows:

South Africa — 3 to 5 working days
United Kingdom — 4 to 6 working days
Europe — 4 to 6 working days
Australia — 5 to 7 working days
United States — 10 to 14 working days
All other destinations — 7 to 14 working days

Transit times are courier estimates and do not include customs clearance, which may add additional days for international shipments.

Shipping Costs

Complimentary worldwide shipping is included on all international orders.

For destinations outside our standard shipping regions, any additional courier surcharges or remote area fees applicable to your address will be confirmed in your order confirmation email prior to dispatch.

Tracking and Insurance

All international orders are dispatched via insured courier with full tracking. A tracking number will be provided by email once your order is on its way. Local South African deliveries are sent via a reputable courier service, and tracking details will be provided.

Duties, Taxes, and Customs

International purchases include import duties and taxes. Cross-border shipments are subject to opening and inspection by customs authorities.

Delivery and Undeliverable Packages

A signature may be required upon delivery. In the event that a package is undeliverable — for example, if the customer fails to collect after delivery attempts or has provided an incorrect address — and the parcel is returned to us, the customer will be responsible for all return shipping costs, as well as the original outbound shipping costs, which were complimentary on the basis of successful delivery.

Lost or Damaged Shipments

In the rare event that your shipment is delayed significantly beyond the estimated transit window, lost in transit, or arrives damaged, please contact us within 7 days of expected delivery. We will work directly with the courier to resolve the matter on your behalf.