Capsule 01 · Civilizations
Capsule 01 · Civilizations
Alwyn Studio (Pty) Ltd is committed to protecting your personal privacy. We provide this notice to explain the type of information that is collected at the www.alwynstudio.com website which is operated for Alwyn Studio (Pty) Ltd. This policy also explains the choices that you can make about the way your information is collected and used. Our privacy policy is available to you to review on our homepage and at every site where we have requested personally identifiable information.
This policy applies to all information submitted to this website. You may be asked to provide personal information so that you can order a product, facilitate payment, and be shipped a product to a location you specify. We will not require you to provide more information than is necessary to participate in any of our site activities. When you provide your personal information such as name, address, email address, phone number, and age, Alwyn Studio (Pty) Ltd, and any third party store operators (who Alwyn Studio (Pty) Ltd has retained to provide you with the products and services offered on the site), will not distribute or sell this information to any outside company for any use.
When you place an order for merchandise on the www.alwynstudio.com site, you will be asked for certain information required for processing the order. The secure processing of credit card information is performed by a reputable merchant processing company and payment gateway. Operation of the www.alwynstudio.com site, however, is solely within the control of Alwyn Studio (Pty) Ltd.
If you indicate that you are interested in receiving offers or information from Alwyn Studio (Pty) Ltd, we may occasionally email about products and services we feel may be of interest to you. If you do not wish to receive any future mailings from us, please send us an email requesting your name to be removed from our database or contact us on WhatsApp at +27 69 059 2904.
Although we employ the safest data encryption methods possible, if for any reason you would like to place your order offline, you may reach us on WhatsApp at +27 69 059 2904 and a customer service agent will take your order and payment information.
Cookies are files stored or pieces of information that may be stored on your computer's hard drive when visiting a website. We use cookies to better tailor our site and our products to your interests and needs. Cookies may also be used to help speed your future activities or to improve your user experience by remembering information from your computer that was not voluntarily provided by you (i.e. during registration) but does not include data that will identify you personally. The use of cookies is an industry standard, and you will find them at most websites. Most browsers are initially set to accept cookies. If you would prefer, you can set your browser to refuse cookies or to alert you when cookies are being sent so that you can flush them from your browser if you object to their presence.
We share aggregate, non-personally identifiable information about our users with business partners, sponsors, and other third parties. We do not provide any identifiable personal information to any third party for any purpose whatsoever. Access by employees and agents to your personal information is only on a need-to-know basis on the understanding that this is confidential business information. Our intention is never to use or share personally identifiable information provided to us in ways that are different than the ways described above without also providing you with an opportunity to prohibit such unrelated uses.
Users should be aware that when you are on this website you could be directed to other sites that are beyond our control. There may be links to other sites that take you outside of our service. This may include links from sponsors and partners that may use the Alwyn Studio (Pty) Ltd trademark logos. These other sites may send their own cookies to users or otherwise collect data or solicit personal information. Also be aware of where you end up when you navigate the web. Check the linked site to locate its privacy policy which may be different from our own. If the www.alwynstudio.com site links you to any third party site, Alwyn Studio (Pty) Ltd makes no representation as to the existence, sufficiency, accuracy, or completeness of their privacy policy.
We take reasonable precautions to keep your personal information secure. We have put in place appropriate physical, electronic, and corporate policies/procedures to safeguard the information we collect. We cannot guarantee the security of any information you disclose online, and you do so at your own risk.
We reserve the right to change or remove this policy at our discretion. If we decide to change our privacy policy, we will post those changes here. We encourage you to visit this area frequently to stay informed. We will not make any changes which allow us to give personal information to a third party without obtaining permission from you first. By using this site, you signify your assent to Alwyn Studio (Pty) Ltd's privacy policy. If you do not agree with any term in this policy, please do not use this site to submit personally identifiable information.
Your credit card transactions are secure. All online orders are encrypted and sent through our secure server, using SSL technology to prevent information from being intercepted. Confidential information such as your credit card number will be used only to fulfil your order. To protect your privacy, we will ask you to enter your credit card number and expiration date each time you place an order with us. This way, even if someone else accesses the account information stored on your computer, they won't be able to use your credit card.
When you place an order, fill out a survey or sign up for information, we ask for your name, address, telephone number, email address and so forth. Your name and address information is used solely for verifying your identity and for processing your order. We do not share, rent or barter any personal information. We will not disclose any personal information unless required by law to do so.
Information contained within general email inquiries sent to Alwyn Studio (Pty) Ltd is used solely for the purpose of responding to your inquiry. Your request for a product may be entered into a general database to help us track requests from customers. Your identity is not recorded in this database.
Contact us: WhatsApp +27 69 059 2904
Returns and exchanges are accepted on unworn items within 14 days of order receipt or delivery. Discounted items are Final Sale and are not eligible for returns or exchanges.
Requests for refunds or exchanges are processed as soon as possible during normal business hours. We do not cover shipping costs on returns or exchanges at this time. Please pack items securely and ship them using an insured carrier, with the package addressed as follows:
Alwyn Studio (Pty) Ltd
Attention: Returns
Unit A2, The Old Tannery, Hermon Road
Wellington, South Africa, 7655
Please note: insuring the package is at the discretion of the sender; however, Alwyn Studio (Pty) Ltd does not accept responsibility for lost, stolen, or damaged packages. Insuring your shipment provides recourse in the event that we do not receive it.
A 50% deposit confirms your order and reserves your place in our production schedule. As each piece is made specifically for you, deposits are non-refundable once production has commenced.
All items must be returned in their original condition — unworn, unaltered, unwashed, and with all tags attached. Customers will receive a full refund of the product price, less a flat return processing fee, which will be communicated at the time the return is approved. Merchandise returned without its original packaging and tags will not be refunded.
Customers will be notified by email once a return has been processed, and a credit or refund will be issued within 2–3 business days. Please note that your banking institution may require additional time to process and post the transaction.
Items discounted by 50% or more are Final Sale. These items are NOT eligible for returns or exchanges.
Alwyn Studio (Pty) Ltd ships worldwide to over 100 countries. International purchases include import duties, taxes and shipping costs. In the event that a package is undeliverable, for example, if the customer fails to collect after delivery attempts or provides an incorrect address, and the purchase is returned to us, the customer will be responsible for all return shipping costs. Please be aware that cross-border shipments are subject to opening and inspection by customs authorities.
Nothing in this Refund Policy limits or excludes any rights you may have as a consumer under the South African Consumer Protection Act, 68 of 2008 (CPA), including your rights in respect of defective, unsafe, or non-conforming goods. Where the CPA applies, your statutory rights take precedence over the terms set out above.
Each Alwyn Studio piece is handcrafted with exceptional care and undergoes thorough quality inspection before dispatch. In the rare and unlikely event that an item arrives with a manufacturing defect, please contact us within 7 days of receipt with photographs and a description of the issue. Where a genuine defect is confirmed, Alwyn Studio (Pty) Ltd will cover the cost of return shipping and offer a repair, replacement, or full refund at the customer's preference, in line with the Consumer Protection Act.
Please note that the natural characteristics of fur, leather, and other handcrafted materials — including slight variations in colour, texture, marking, and pile direction — are inherent to the craft and are not considered defects.
Contact us: WhatsApp +27 69 059 2904
How does the configuration process work?
Choose your style, length, fur, and size in the configurator, then submit your order request. The atelier reviews each request and replies within 48 hours to confirm availability and provide payment instructions. Once your 50% deposit is received, your coat enters production. You will be notified by email at each stage.
How long does production take?
Approximately 2 to 3 weeks from confirmed order and received deposit, depending on the piece. Once production is complete, the garment is inspected, prepared, and dispatched — see the Shipping policy for transit times to your region.
How does payment work?
A 50% deposit confirms your order; the remaining 50% is due once your garment is complete, before dispatch. International payments are processed via Wise, with invoicing in your local currency where possible. South African customers can pay via EFT to our local business account. See the Payment policy for full details.
What if my proportions fall outside standard sizing?
We strongly recommend completing the Height and Arm Length fields at checkout. During production, your measurements are used to generate a virtual body simulation that helps us position hems, cuffs, and proportions precisely where they should fall on your frame.
Can I collect from Alwyn Studio directly?
Yes — collection from the Alwyn Studio atelier in Wellington is available by appointment. South African customers will see this option directly in the configurator. If you are outside South Africa but would like to collect in person, please mention this in the 'Notes · Custom Requests' field when submitting your order request.
Are your coats made from real fur?
No. Every Alwyn Studio coat is crafted from high-quality faux fur. Selected styles feature genuine leather collar detailing, which is indicated in the materials description for each coat in the configurator.
How do I clean my coat?
A comprehensive care guide tailored to your garment is included in your order confirmation email. Please reach out at any time if you have specific questions about cleaning, storage, or upkeep, and we will gladly advise.
Do you offer repairs?
Yes — please get in touch and we will do our best to help. Whether we can take on a repair depends on the condition of the coat, the scope of the work required, and the materials involved. We can repair both faux fur and real fur garments. Send photos and a brief description of the issue via the contact form or WhatsApp +27 69 059 2904 and we will advise.
Can I supply my own fabric or request a custom design?
Yes, provided the request aligns with the general aesthetic of the brand.
For custom designs, we begin with a consultation. Based on the brief, we will work out a quote and email it through to you. Custom commissions include a bespoke design fee, and full payment is required at the time of order confirmation rather than the usual 50% deposit.
If you would like to supply your own fabric, please note that delivery must arrive within a reasonable timeframe agreed in advance. Production slots are reserved ahead of time, and significant delays to incoming fabric will push your order to the back of the queue. We also prefer working with specific types of fur and backings — we will discuss this with you during the consultation.
Do you make womenswear?
Alwyn Studio currently produces coats cut to a menswear silhouette. Anyone is welcome to order; we offer personal sizing assistance via WhatsApp to help find the right fit on any frame. A womenswear collection is planned for future seasons.
Contact us: WhatsApp +27 69 059 2904
When you submit an order request through the configurator, no payment is taken. Each request is first reviewed by the atelier and we respond within 48 hours to confirm availability, walk through any details, and provide payment instructions.
A 50% deposit confirms your order and reserves your place in our production schedule. Payment details are included in the order confirmation email once your order request has been reviewed and approved. Production will only commence once proof of payment has been received.
As each piece is made specifically for you, the 50% deposit is non-refundable once production has commenced.
Customers outside South Africa pay via Wise (formerly TransferWise), a regulated international money transfer service. Wise allows you to pay in your local currency (USD, GBP, EUR, AUD, and others) at competitive mid-market exchange rates with full transparency on any conversion fees.
Following your confirmation email, you will receive either a Wise payment link or our Wise account details. Payment can be completed in a few minutes via card or bank transfer, and funds reach us directly with full traceability.
South African customers can pay via Electronic Funds Transfer (EFT) from any local bank account to our South African business bank account. Bank details are included in the order confirmation email. Please use your order reference number as the payment reference so we can match the payment to your order without delay.
The remaining 50% is due once your garment is complete, before it is dispatched. You will receive a separate notification when your piece is ready, along with payment instructions for the balance. Your order is prepared for shipping and dispatched once the balance payment has cleared.
The price displayed in the configurator includes the garment, duties, taxes and complimentary worldwide shipping.
Alwyn Studio (Pty) Ltd does not store or process card details directly. All international payments are handled by Wise, which is regulated by financial authorities in multiple jurisdictions. South African EFT payments are settled through standard local banking infrastructure.
Contact us: WhatsApp +27 69 059 2904
Each Alwyn Studio piece is made to order and handcrafted in our atelier in Wellington, South Africa. We ship worldwide to over 100 countries.
From the time your order is confirmed and the deposit payment is received, please allow approximately 2 to 3 weeks for production, depending on the piece. Once your garment is complete, it is carefully inspected, prepared, and dispatched. You will receive an email notification when your order leaves the atelier.
Estimated transit times, once dispatched, are as follows:
South Africa — 3 to 5 working days
United Kingdom — 4 to 6 working days
Europe — 4 to 6 working days
Australia — 5 to 7 working days
United States — 10 to 14 working days
All other destinations — 7 to 14 working days
Transit times are courier estimates and do not include customs clearance, which may add additional days for international shipments.
Complimentary worldwide shipping is included on all international orders.
For destinations outside our standard shipping regions, any additional courier surcharges or remote area fees applicable to your address will be confirmed in your order confirmation email prior to dispatch.
All international orders are dispatched via insured courier with full tracking. A tracking number will be provided by email once your order is on its way. Local South African deliveries are sent via a reputable courier service, and tracking details will be provided.
International purchases include import duties and taxes. Cross-border shipments are subject to opening and inspection by customs authorities.
A signature may be required upon delivery. In the event that a package is undeliverable — for example, if the customer fails to collect after delivery attempts or has provided an incorrect address — and the parcel is returned to us, the customer will be responsible for all return shipping costs, as well as the original outbound shipping costs, which were complimentary on the basis of successful delivery.
In the rare event that your shipment is delayed significantly beyond the estimated transit window, lost in transit, or arrives damaged, please contact us within 7 days of expected delivery. We will work directly with the courier to resolve the matter on your behalf.
Contact us: WhatsApp +27 69 059 2904
Coat falls mid-thigh
Coat falls just below the knee
Coat falls just above the ankle
Measurements refer to body chest size.
| Size | Chest (cm) | Chest (in) |
|---|---|---|
| XS | 86–91 | 34–36 |
| S | 91–96 | 36–38 |
| M | 96–101 | 38–40 |
| L | 101–106 | 40–42 |
| XL | 106–111 | 42–44 |
| XXL | 111–116 | 44–46 |
For fur coats specifically, a slightly oversized fit is generally expected, so your actual garment chest measurements would typically be around 20–30 cm larger than the body measurement depending on silhouette.
Every available configuration grouped by price. Tap a bracket to browse the options within it.
Each coat is made from the exact quantity of fabric required for its silhouette, length, and size. The same configuration may therefore appear in different price brackets depending on the size selected — pricing always reflects the precise materials used in your garment.
All prices include duties, taxes and complimentary worldwide shipping.
Tap a configuration to choose a size.
Select your size.
Chest circumference
Wrap the measuring tape around the fullest part of your chest, ensuring it is snug but not too tight. Stand up straight and avoid puffing out your chest or holding your breath, as this can skew the measurement.
Height
Remove your shoes, socks, and any headwear that might affect the measurement. Stand with your heels together, back straight, and shoulders relaxed against the wall. Ensure your head, shoulders, and buttocks are touching the wall. Look straight ahead with your chin parallel to the floor and mark your height: if measuring alone, use a flat object to mark the wall at the top of your head. If someone is helping, have them place the flat object on your head and mark the wall where it touches. Use the tape measure to measure the distance from the floor to the mark on the wall.
Arm length
Stand straight with your arms relaxed at your sides, avoiding hunching or leaning forward. Locate the acromion process, the bony tip at the top of your shoulder where the arm begins. Run a flexible tape along the outside of the arm, over the elbow, down to the wrist bone. For accuracy, have someone assist you to maintain proper tape alignment and arm position.
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